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Payments & Orders
I want to change my orderUpdated 4 months ago
Our speedy picking and packing team process your order very quickly - this usually happens within 20 mins of placing your order. We're therefore unable to amend or cancel any orders once they've been placed.
We do understand this can be really frustrating and we will always amend any order details where we can however, because we work hard to get your orders shipped for you to enjoy as soon as we can, it isn't always possible.
We do understand this can be really frustrating and we will always amend any order details where we can however, because we work hard to get your orders shipped for you to enjoy as soon as we can, it isn't always possible.
Please ensure your shipping address is correct at the time of ordering as we cannot accept responsibility for incorrect addresses entered at the checkout, including those entered via auto-fill on your device.
📦 If your shipping address is incorrect, your order should be refused and returned to us. From here, our returns team will automatically refund your order, so please do feel free to place a new one should you still wish to receive your order.
📦 If your shipping address is incorrect, your order should be refused and returned to us. From here, our returns team will automatically refund your order, so please do feel free to place a new one should you still wish to receive your order.
KlarnaUpdated a year ago
Who Is Klarna?
Klarna is the provider of smooth payment services to more than 70,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.
Why Have I Not Been Offered Pay Later?
Although Pay Later is widely promoted, it is not always universally available. The Pay Later method is automatically generated by algorithms that are dependant upon a number of factors including order amount, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.
What Happens If I Cancel Or Return My Order?
As soon as we have processed your return, Klarna will cancel the statement or refund your payment. If you have returned your order and have a payment due soon, you can log your return using the Klarna App, which will freeze your next payment.
Still have questions?
Visit Klarna’s for a full list of FAQ’s.
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